Which of the following is an Institutional Customer category?

• A. Restaurants
• B. Municipal
• C. Retail Stores
• D. Office Buildings

Answer: (B)

An Institutional Customer category covers organizations in the public or government sector that use water to provide services, not to run a private business. Municipal refers to city or town government, which operates public services and infrastructure, so it clearly fits this category. Utilities often treat municipal customers as institutional because their purpose is public service rather than commercial profit. The other options—restaurants, retail stores, and office buildings—are typically classified as commercial or private-sector customers since they operate as independent businesses.